We built a new house. The old house is for sale. Before we physically moved from one to the other, I arranged with the local AT&T Store near us to (1) put Uverse into the new house on, let’s say, Day 1; (2) move our existing land line number to the new house on Day 4; \ (3) put a new land line number at the old house (for our alarm) on Day 5; and (4) stop our data and TV service at the old house on Day 6. The timing for the above was recommended by the local AT&T sales people as the least problematic way to go.
All went swimmingly only on #1 above. Beyond that, I had to visit the local AT&T Store five times where the personnel there tried, in vain, to get the problem(s) solved. I talked to “back office” technicians on phone calls that totaled about 2 hours altogether. Everyone was “concerned” and apologetic, but nothing got solved for days and days. It took until Day 14 for all to fall into place.
The last piece in the puzzle was getting a telephone line at the old house to support the alarm. Technicians would call me each day to tell me the line was active and asked me to go to the old house and report. I did this several days in a row and, each time, the line was dead. I was told it was active day after day but it wasn’t. Finally the local AT&T Store sales people scheduled a Uverse technician to come to the old house to solve the problem. Even he had to spend over an hour on the phone with the back office people who finally, with his prompting, activated the doggone line they kept telling me was already activated.
What should have been a simple procedure turned out to be an ordeal. After all, all I really did was move. So, with AT&T, it ain’t ever easy.
Share this post
