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Mar
16
2006
I own a Husqvarna helmet pretty much like this picture. I use it when weedeating or using the chain saw. Inside the helmet is a harness which is the hat band and suspension that fits over your head and keeps the helmet from falling off. Well, the harness broke…plastic headband just snapped. So, today I embarked on a mission for a replacement part.
I first went to Lowe’s. They had new helmets for $47 and their special order catalog did not show they could order replacement parts. They did give me the Husqvarna 888 number, which I called. After I had been transferred to consumer products customer service, a service representative looked up the helmet number I own and told me the part number for a replacement harness. But, he told me, this could only be bought through a Husqvarna dealer and not at Lowe’s. He was even nice enough to give me a local dealer about a block away and the dealer’s phone number.
Next stop was the Husqvarna dealer. The parts guy was super nice and took down the part number to send in as an order and told me I would have the part (about $10) in three days. So, happy as a clam, I went home. The parts guy then called about a half an hour later. Seems as if this part was discontinued. I told him that I had talked to a guy at Husqvarna who had given me the part number. He said he would try again and took down the model number of my helmet. Well, about 15 minutes later he called again. Yes, this was the right part number. No, it was no longer available; it had been discontinued. The notation in the catalog is “while supplies last” and there were no more.
So, a plastic headband broke and, even though this is a replaceable part (you just snap in a new harness…so they must have known that they break), the part is unavailable. I am left with either using the handyman’s best friend (If you watch the Red Green Show you will know what I mean) or spending $47 for a new helmet. Such is planned obsolescence.
I own a Husqvarna helmet pretty much like this picture. I use it when weedeating or using the chain saw. Inside the helmet is a harness which is the hat band and suspension that fits over your head and keeps the helmet from falling off. Well, the harness broke…plastic headband just snapped. So, today I embarked on a mission for a replacement part.
I first went to Lowe’s. They had new helmets for $47 and their special order catalog did not show they could order replacement parts. They did give me the Husqvarna 888 number, which I called. After I had been transferred to consumer products customer service, a service representative looked up the helmet number I own and told me the part number for a replacement harness. But, he told me, this could only be bought through a Husqvarna dealer and not at Lowe’s. He was even nice enough to give me a local dealer about a block away and the dealer’s phone number.
Next stop was the Husqvarna dealer. The parts guy was super nice and took down the part number to send in as an order and told me I would have the part (about $10) in three days. So, happy as a clam, I went home. The parts guy then called about a half an hour later. Seems as if this part was discontinued. I told him that I had talked to a guy at Husqvarna who had given me the part number. He said he would try again and took down the model number of my helmet. Well, about 15 minutes later he called again. Yes, this was the right part number. No, it was no longer available; it had been discontinued. The notation in the catalog is “while supplies last” and there were no more.
So, a plastic headband broke and, even though this is a replaceable part (you just snap in a new harness…so they must have known that they break), the part is unavailable. I am left with either using the handyman’s best friend (If you watch the Red Green Show you will know what I mean) or spending $47 for a new helmet. Such is planned obsolescence.
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