Needing a new washer and dryer, I went into my local Sears store. I have been buying appliances from Sears for decades. Met with a nice salesman and quickly found the set that would meet our needs. The salesman said there would be a $70 delivery fee. I said that I had seen online that delivery was $50 and it was waived with orders of $500 or more, which this was. He said he could waive the fee as well. So, I ordered the washer and dryer, took a snapshot of them, and went home.
That night, I went online to look at the specifications of what I had just bought. After a search using the product number on my sales ticket, I found the units. However, online they were listed at $75 less each than the “sale” price I had paid at the store.
After exchanging forms and emails with Sears regarding their “price protection guarantee,” the next morning I called their customer service department since they said they didn’t have the right information to refund me the difference in prices.
I found out the kicker here is there was a tag online that said “Online Only Special.” The representative gave me the sales talk as to why there might be different prices for the same product in the store on sale vs. the same product on sale online. Bottom line is that no refund would be made for the difference.
I am left with either just keeping things as they are or cancelling my store-bought order and ordering the same items online. Bet there are other differences as well regarding setup and such which might not be available for online purchases. But I am not a happy camper about possibly spending $150 more for the same items from the same vendor. I’m Seared.
I emailed my salesperson at Sears with my complaint and opinion that I was due the $150 credit. Within a few hours I got his reply that, indeed, the credit would be issued. Well done!